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WhatsApp Home

WhatsApp Home

More accessible than ever

We’re right next door

Speak with our agents (9 am - 8 pm, M-F, except holidays) or send a message at any time and we’ll get back to you as soon as possible.

This number is exclusively for WhatsApp service and is not enabled for telephone service.

Convenient and easy

We allow you to do business when you need to and with your mobile phone for greater convenience. You’ll also be able to attach anything needed to process your transaction to chat conversations: documents, photos, audio/video recordings, etc.

Security of your personal data

Our priority is to safeguard your security, especially in the online environment. That’s why we validate your details in the register of your first WhatsApp conversation to ensure that you’re the only person with access to the information.

What can you do via this channel?

  • Follow up on your claim If you need to know the status of a claim you’ve filed or have to provide documentation, photos and quotes, or if you need to report any changes to a previously arranged appointment.
  • Resolving doubts about your policy If you have doubts about any cover or clause in your insurance policy, or you want to know whether you’re covered for something in particular, just send us a message! 
  • Learn about your policy’s details and request duplicates You can chat with us about the capital sums and covers you’ve taken out and learn more about your policy’s details.
  • Make modifications or changes to your insurance If you need to check whether the terms of your policy still suit you, we can figure this out via chat. 
  • Receive prevention information and alerts We want to share advice that will help you prevent incidents, give you tips for saving money at home and let you know about legal changes to your insurance that may affect you.

Steps to contact us via this channel

Registration can only be carried out by the person named as the policyholder.

  • 01
    Enter the conversation

    Click on the Start a chat button or send a message to 650 704 746. 

  • 02
    Have your ID card ready

    If you’re contacting us for the first time, you’ll need to register and accept the channel’s terms and conditions. This step enables us to make the necessary security verifications.

  • 03
    Check the data entered

    Check to ensure that the information you’ve given us is correct, and that only you will be able to access this service securely.

  • 04
    Do not hesitate to contact us

    After registering you can contact us directly via WhatsApp at any time. Already having us in your contacts means we can be there whenever you need us. 

faq

Have any other questions?

Have you experienced an incident and want to file a report (or to ask whether your insurance covers it)?:

In this case, you should contact the claims department directly so that they can assess the case and open a claim file. The phone numbers are: 

  • Home Protection: 93 416 50 75
  • Blink Home: 933 661 278
  • Blink Auto: 933 661 278
In what languages is support provided?

For the time being, our services via this channel are available in Spanish and Catalan. 

Who can access and register to this channel?

All individuals who are registered as policyholders of a Home Protection, Blink Home or Blink Auto policy can use this channel to make queries and changes.

 

How can I know that the WhatsApp account I contact is really from your company?

By viewing the information in the company profile. Official accounts have a green verification symbol next to the company name which means that WhatsApp has determined that the account belongs to an authentic and recognised brand.

What happens if I change phones?

If you log in from a different phone number than the one you registered with, the system will assume you are a different person and ask you to register in order to continue using the channel. This requirement is to ensure security and identity verification. 

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BanSabadell Seguros Generales, Sociedad Anónima de Seguros y Reaseguros, holder of Tax ID No. A-64194590, with registered office at Calle Isabel Colbrand 22, 28050 Madrid. Registered in the Madrid Companies Register and in the Insurance Entities Register of the Directorate-General of Insurance and Pension Funds (DGSFP) under code C-0767.

BanSabadell Mediación, Operador de Banca-Seguros Vinculado del Grupo Banco Sabadell, S.A., holder of Tax ID No. A-03424223, with registered office at Avenida Óscar Esplá, 37, 03007 in Alicante, and registered in the Alicante Companies Register and in the Administrative Register of Insurance and Reinsurance Distributors of the Directorate-General of Insurance and Pension Funds (DGSFP) under code OV-0004, having taken out a liability insurance policy pursuant to prevailing regulations on private insurance and reinsurance distribution.