Home insurance
Health insurance
Car insurance
Lifecare insurance
Savings and pensions
Funeral insurance
Payment protection

Steps to request the service

  • 01
    Contact the service

    Call the medical team 24 hours a day on 900 101 557 or contact them here.

  • 02
    Have your identification ready

    Positively identify yourself to retrieve the details of your insurance policy.

  • 03
    Request the desired service

    After identifying yourself, explain your situation so that we can help you.

We now offer psychological counselling

Work, routines, interpersonal conflicts or other circumstances that life throws our way can result in situations or moments that are difficult to manage.

Your life insurance puts a team of psychological experts at your disposal who will provide the right care according to your situation. 

  • Personalised care for you and your family from a team of psychologists. You, your spouse or partner and children under the age of 23 can use this service whenever you need it.
  • At no additional cost and completely confidential.
  • Follow-up care after each visit and an assessment of your progress when deemed necessary by the specialist.

Take advantage of the General Medicine Visit Service

Our General Medicine Visit Service allows you to have any type of health visit with a team of specialised doctors.

You can also upload a file or an image for examination by experts. You only have to attach the results of a blood test or an X-ray, and the medical team will assess it.


Learn about our health insurance

Health insurance

Health Protection offers you unbeatable medical insurance that comes with free choice of doctors, specialists and the best hospitals. You’ll avoid waiting lists and have direct access to specialists.

  • More than 50,000 doctors, 4,200 multispecialty care facilities and 240 hospitals
  • Emergency services and hospital care
  • Home medical service and 24-h video visits with general practitioners
  • Sanitas App: digital services at your fingertips
  • Extensive range of optional covers
Dental insurance

We don’t just want to look after your health, we want to see you smiling all the time. We look after you and your whole family’s oral health, from losing the first baby teeth until you need services such as dental cleaning and fillings. 

  • More than 50 free services including annual check-ups and teeth cleaning
  • Up to a 40% discount on other services
  • Access to a wide network of specialists, consultations and urgent cases from day one
  • Take it out on its own or with your Health Protection insurance
Our services

What else can we help you with?


Have any other questions?

How can I check the capital sums and covers of my insurance?

Whenever you need to, you can view the sums insured and the cover included in your policy in your BS Online private area. To do so, enter the private area and select the product you wish to view.

How can I cancel my insurance?

First of all, we’re sorry to know that you want to leave.

How can I cancel my policy?

We have several phone numbers or channels for different products. You can view all of them here.

How long do I have to cancel my insurance?

If it’s an annual renewable policy, remember that you can inform us that you want to cancel the policy up to 1 month prior to the renewal date.


What’s the difference between life and funeral insurance?

A life insurance policy provides a sum insured to the beneficiary upon the death of the insured. The beneficiary can be a family member, friend or a bank if you have a mortgage. Life insurance can be taken out with a sum insured starting from €50,000, a capital sum that will provide your loved ones with money if you are no longer around. Click here to find out more about our life insurance.

In contrast, a funeral insurance policy offers you a complete and personalised service that covers all expenses related to the funeral and begins immediately from the time the company is informed of the death. If a person has a funeral insurance policy, their family members will have part or all of the insured’s funeral expenses covered and can thus be free of financial concerns and focus on what really matters at such a difficult time. Click here to find out more about our funeral insurance.


What happens if I am diagnosed with cancer shortly after taking out life insurance?

Cases of cancer diagnosed during the first six months of the insurance period are not covered.

Can I take out a life insurance policy knowing that I suffer from a degenerative disease?

The consequences of illness or accident occurring prior to the entry into force of this insurance are not covered.

Our products

Find out about other policies

Additional medical services such as psychological counselling, active health programme, healthy habits test, health counselling, medical counselling, general medical visits, international second medical opinion, paediatric visits and nutritional advice are not part of the life insurance plan and are provided by Teladoc Health International, S.A.U. or another organisation with similar characteristics, provided that your insurance policy is in force. BanSabadell Life, S.A. de Seguros y Reaseguros reserves the right to cancel or modify these services, which are intended to provide general health information. Under no circumstances will Teladoc make diagnoses or recommend treatments. The recommendations obtained from these services are based on information provided by the customer and should in no way be construed as medical information that could take the place of a medical visit. 

BanSabadell Vida, Sociedad Anónima de Seguros y Reaseguros, holder of Tax ID No. A08371908, with registered office at Calle Isabel Colbrand, n.º 22, 28050, Madrid. Registered in the Madrid Companies Register and in the Insurance Entities Register of the Directorate-General of Insurance and Pension Funds (DGSFP) under code C-0557. 

BanSabadell Pensiones E.G.F.P., S.A., holder of Tax ID No. A58581331, with registered office at Calle Isabel Colbrand, 22, 28050 Madrid. Registered in the Madrid Companies Register and in the Insurance Entities Register of the Directorate-General of Insurance and Pension Funds (DGSFP) under code G-0085.

BanSabadell Mediación, Operador de Banca-Seguros Vinculado del Grupo Banco Sabadell, S.A., holder of Tax ID No. A-03424223, with registered office at Avenida Óscar Esplá, 37, 03007 in Alicante, and registered in the Alicante Companies Register and in the Administrative Register of Insurance and Reinsurance Distributors of the Directorate-General of Insurance and Pension Funds (DGSFP) under code OV-0004, having taken out a liability insurance policy pursuant to prevailing regulations on private insurance and reinsurance distribution.