Home insurance
Health insurance
Car insurance
Lifecare insurance
Savings and pensions
Funeral insurance
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Steps to request the service

  • 01
    Contact the service

    Call the medical team 24 hours a day on 900 101 557 or contact them here.

  • 02
    Have your identification ready

    Positively identify yourself to retrieve the details of your insurance policy.

  • 03
    Request the desired service

    After identifying yourself, explain your situation so that we can help you.

Looking out for you

Download the exclusive app!

When you take out your life insurance with us, gain access to a range of exclusive* health and wellness services—all at your fingertips!

  • General Medical Care: Includes pediatrics and access to a second international diagnosis.
  • Medical Specialties: Access to a wide range of specialties for your well-being.
  • Home Care: Medical care at home in case of hospitalization due to an accident.
  • Wellness Programs: Health assessments, nutritional guidance, and support from a multidisciplinary team.
  • Mental Health Services: Psycho-emotional support and personalized programs with a qualified team.
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Scan the QR code and get the app

Download the app directly to your mobile device or scan the code with your camera.

Are you going through a difficult time and need support?

Our Psychological Counseling service offers you close and personalized attention from a team of expert psychologists.

From sleep problems to stress management, grief, or relationship difficulties, we are ready to listen to you and provide you with the tools and support you need. Each consultation is treated with total confidentiality and tailored to your needs, ensuring that we accompany you every step of the way.

How does it work?

  1. Request your consultation: Choose how you prefer us to contact you and fill in your details.
  2. Resolve your doubts: A psychologist will contact you through the channel you have chosen.
Our services

What else can we help you with?

faq

Have any other questions?

Is it compulsory to have life insurance when you have a mortgage?

No. However, while not required by law, it’s advisable to do so. We can help you with our insurance so that you will always be able to repay the debt, even if an adverse situation such as losing your job, a serious disability or even death occurs.

What’s the difference between life and funeral insurance?

A life insurance policy provides a sum insured to the beneficiary upon the death of the insured. The beneficiary can be a family member, friend or a bank if you have a mortgage. Life insurance can be taken out with a sum insured starting from €50,000, a capital sum that will provide your loved ones with money if you are no longer around. Click here to find out more about our life insurance.

In contrast, a funeral insurance policy offers you a complete and personalised service that covers all expenses related to the funeral and begins immediately from the time the company is informed of the death. If a person has a funeral insurance policy, their family members will have part or all of the insured’s funeral expenses covered and can thus be free of financial concerns and focus on what really matters at such a difficult time. Click here to find out more about our funeral insurance.

 

How can I check the capital sums and covers of my insurance?

Whenever you need to, you can view the sums insured and the cover included in your policy in your BS Online private area. To do so, enter the private area and select the product you wish to view.

How can I cancel my insurance?

First of all, we’re sorry to know that you want to leave.

How can I cancel my policy?

We have several phone numbers or channels for different products. You can view all of them here.

How long do I have to cancel my insurance?

If it’s an annual renewable policy, remember that you can inform us that you want to cancel the policy up to 1 month prior to the renewal date.

 

Can I take out a life insurance policy knowing that I suffer from a degenerative disease?

The consequences of illness or accident occurring prior to the entry into force of this insurance are not covered.

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Find out about other policies

Additional medical services such as psychological counselling, active health programme, healthy habits test, health counselling, medical counselling, general medical visits, international second medical opinion, paediatric visits and nutritional advice are not part of the life insurance plan and are provided by Teladoc Health International, S.A.U. or another organisation with similar characteristics, provided that your insurance policy is in force. BanSabadell Life, S.A. de Seguros y Reaseguros reserves the right to cancel or modify these services, which are intended to provide general health information. Under no circumstances will Teladoc make diagnoses or recommend treatments. The recommendations obtained from these services are based on information provided by the customer and should in no way be construed as medical information that could take the place of a medical visit. 

BanSabadell Vida, Sociedad Anónima de Seguros y Reaseguros, holder of Tax ID No. A08371908, with registered office at Calle Isabel Colbrand, n.º 22, 28050, Madrid. Registered in the Madrid Companies Register and in the Insurance Entities Register of the Directorate-General of Insurance and Pension Funds (DGSFP) under code C-0557. 

BanSabadell Pensiones E.G.F.P., S.A., holder of Tax ID No. A58581331, with registered office at Calle Isabel Colbrand, 22, 28050 Madrid. Registered in the Madrid Companies Register and in the Insurance Entities Register of the Directorate-General of Insurance and Pension Funds (DGSFP) under code G-0085.

BanSabadell Mediación, Operador de Banca-Seguros Vinculado del Grupo Banco Sabadell, S.A., holder of Tax ID No. A-03424223, with registered office at Avenida Óscar Esplá, 37, 03007 in Alicante, and registered in the Alicante Companies Register and in the Administrative Register of Insurance and Reinsurance Distributors of the Directorate-General of Insurance and Pension Funds (DGSFP) under code OV-0004, having taken out a liability insurance policy pursuant to prevailing regulations on private insurance and reinsurance distribution.